CASE STUDY: Transforming Healthcare IT Operations – A Strategic Partnership with Professional Billing Solutions

Client: Professional Billing Solutions (PBS)

📍 2900 W. Horizon Ridge Pkwy, Suite 100, Henderson, NV 89052

🌐 www.professionalbillingllc.com

‍

Overview

‍

Since 2019, ICU Computer Solutions has proudly served as the dedicated IT and cybersecurity partner for Professional Billing Solutions (PBS), a healthcare billing company specializing in full-service medical billing and revenue cycle management. With a strong focus on providers' financial well-being, PBS required a technology partner that could deliver not only reliable IT support but also in-depth expertise in compliance, infrastructure modernization, and long-term operational efficiency.

This case study highlights how ICU Computer Solutions modernized PBS's IT systems, strengthened their cybersecurity posture, and guided them through a full digital transformation into a secure, cloud-based environment, while delivering responsive, personalized support every step of the way.

‍

About the Client: Professional Billing Solutions

‍

Founded with a mission to provide streamlined, accurate, and ethical billing services, PBS supports healthcare providers with end-to-end revenue cycle management, including billing, coding, credentialing, accounts receivable, and claim appeals. Their clients rely on fast turnaround, transparent communication, and full compliance with industry regulations such as HIPAA and HITECH.

PBS is led by industry veterans Abdul Malik Hoodbhoy and Chand Hoodbhoy, with day-to-day operations supported by a skilled and dedicated team that prioritizes accuracy, security, and service.

‍

The Challenge

‍

By 2019, PBS faced several critical IT challenges that were starting to impact performance and reliability:

• Outdated Hardware: The majority of the office computers were over a decade old, resulting in performance bottlenecks and hardware failures.
• Unstable Network Infrastructure: Frequent connectivity issues and inconsistent internet service were hampering daily operations.
• On-Premises Limitations: PBS was using an aging on-premises server to manage files, applications, and email systems, leaving them exposed to downtime, data loss risks, and limited scalability.
• Compliance Concerns: As a medical billing provider, PBS is bound by HIPAA and HITECH regulations. The existing setup lacked the necessary controls and reporting mechanisms to ensure full compliance.
• Fragmented Workflows: With QuickBooks desktop and a locally hosted EHR system, collaboration, and remote access were clunky and inefficient.

‍

ICU's Solution: A Phased and Personalized IT Modernization Plan

‍

ICU Computer Solutions responded with a customized, multi-phase strategy focused on security, modernization, and long-term growth. Here's what we delivered:

‍

Phase 1: Infrastructure Stabilization & Hardware Refresh (2019)

‍

• Replaced all legacy PCs with newer, business-grade refurbished machines for cost-effective performance upgrades.
• Installed a Ubiquiti UniFi network infrastructure to resolve connectivity issues and improve internet reliability.
• Provided regular on-site and remote support to ensure day-to-day IT stability.

‍

Phase 2: Compliance and Cloud Transition (2025)

‍

Recognizing the evolving needs of PBS and the increasing cybersecurity risks in healthcare, ICU proposed a full cloud migration:

• Replaced All PCs and Monitors: Deployed brand-new computers with dual 27-inch monitors for every staff member, enabling better workflow, visibility, and ergonomics.
• Migrated to Microsoft 365: Transitioned email, file storage, and collaboration tools from on-premises servers to Microsoft 365, SharePoint, and OneDrive—empowering a secure and mobile-friendly work environment.
• Implemented Microsoft Entra ID: Modernized identity and access management with centralized, cloud-based authentication and multi-factor security.
• Transitioned Financial Systems: Migrated PBS from QuickBooks Desktop to QuickBooks Online, enabling anytime, anywhere access to critical accounting data.
• Integrated EHR/EMR into the Cloud: Supported the move of PBS's EHR system to a secure, HIPAA-compliant cloud platform.
• Decommissioned On-Prem Server: Completed the full shift away from legacy infrastructure, removing single points of failure and improving business continuity.

‍

Ongoing Support: Managed IT & Cybersecurity

‍

Today, ICU Computer Solutions continues to serve as PBS's trusted Managed IT and Cybersecurity provider, delivering:

• 24/7 monitoring and threat detection
• Regular updates, patching, and compliance reporting
• End-user support for hardware, software, and connectivity
• Strategic IT consulting aligned with PBS's business growth

‍

Results

‍

✅ 100% HIPAA & HITECH Compliance

✅ Significantly Improved Performance and Reliability

✅ Full Cloud Environment for Remote and Scalable Operations

✅ Enhanced Data Security and Reduced Risk of Breach

✅ Higher Staff Productivity and Faster Issue Resolution

Client Testimonial

"ICU Computer Solution has been an incredible IT partner for our company. Their service is always fast, reliable, and incredibly personal. Fouad and Maui make us feel like we're their only client. Their patience, expertise, and responsiveness are unmatched… We're so grateful for their support and honestly don't know what we'd do without them. — PBS Team

Partnering for the Future

‍

At ICU Computer Solutions, we believe great IT support is about more than just fixing problems—it's about building relationships and enabling our clients to thrive. Our partnership with Professional Billing Solutions is a testament to what happens when trust, expertise, and long-term vision come together.

Whether you're a healthcare provider, medical billing company, or small business in need of reliable and secure IT services, ICU Computer Solutions is here to help you grow with confidence.

‍

About ICU Computer Solutions

‍

ICU Computer Solutions is a Las Vegas/Henderson, Nevada-based provider of Managed IT Services, Cybersecurity, Compliance Solutions, and Cloud Migration for healthcare and other regulated industries. We help small to mid-sized businesses succeed by combining personal service with enterprise-grade expertise.

🌐 www.icusolutions.com Serving Southern Nevada and beyond!

‍

You may like these related articles:

‍

👉 CASE STUDY: Cloud Continuity and Disaster Recovery Solutions; How ICU Computer Solutions SAVED THE DAY with Datto's Technology!

‍

👉 CASE STUDY - Network upgrade and installation for Label Daddy

‍

👉 CASE STUDY - Managed Wi-Fi and Network Diagnostics at Jacques Dubois' residence

‍

( Posted by Andrew Juras on June 28, 2025 )